Customer Service

To Contact RedE-Commerce

RedE-Commerce is an online store provider that manages the Vocal Coach Store. If you have any comments or concerns regarding your order or Vocal Coach Product, please email us at:
contact@vocalcoach.com

Vocal Coach Digital Access

We no longer offer downloadable products (zip, mp3, or pdf files). Now all Vocal Coach content is now available through the Vocal Coach Singer app. which can be downloaded for free here:

https://apps.apple.com/us/app/vocal-coach-singer/id6475352985

Shipping / Delivery Information:

Physical Products:

All orders will be shipped within 3 business days from the day the order is placed. Please allow up to 3 days on top of the typical shipping time of your chosen shipping method.

Downloadable Products:

The downloadable Vocal Coach Product comes as a zip file full of high quality mp3s. The files sizes are rather large. It is recommended that you you not purchase downloadable products unless you have a high speed internet connection and experience using .zip and .mp3 files. Downloadable products are delivered as a download link in an email within 2 hours after your order is placed.

Refund and Return Policies:

Our rights and our obligations with regard to the return of any products are exclusively governed by the express terms of this policy.

Damaged Items:

In the unlikely event that you receive merchandise that has any manufacturing defects or signs of damage, please report the problem to us immediately. We stand behind our products, and will happily exchange unworn, unwashed, and unaltered merchandise. All defective merchandise must be reported within five (5) days of delivery by e-mail. We will give you detailed step-by-step instructions on completing an exchange or return. All returns of defective merchandise must be accompanied with the original invoice and a brief explanation of the problem. Full refunds will be issued in the original form of payment. If you don’t have the original invoice, we will gladly make an exchange or issue merchandise credit based on the current selling price. Please allow up to two (2) weeks for us to receive and process returns/exchanges.

Exchange or Return Policy:

If you would like to exchange your order for any other reason, or return any products you are unsatisfied with for a refund (minus applicable shipping charges), please contact us by e-mail to receive complete step-by-step instructions. You will be responsible for return postage costs, and if exchanging a product, responsible for shipping charges for the replacement item. We are not responsible for any packages lost in transit. We recommend you use USPS Priority Mail with delivery confirmation services or another package carrier that provides proof of delivery. Apparel items that have been worn, washed, or altered in any way, as well as other items not in their original packaging, cannot be accepted for exchange or return. Returns or exchanges must be done within thirty (30) days of delivery. All returns must be accompanied by the original invoice and a brief explanation of the problem. Full refunds will be issued in the original form of payment. If you don’t have the original invoice, we’ll gladly make an exchange or issue merchandise credit based on the current selling price. Please allow up to two (2) weeks for us to receive and process returns/exchanges.